Frequently Asked Questions
Everything you need to know about our handcrafted home textiles.
What materials are used in FineryEmbroidery products?
We use premium, sustainably sourced linens and 100% Egyptian cotton threads to ensure each piece is both luxurious to the touch and durable for everyday home use.
How long does it take to ship my order?
Standard orders are processed within 2-3 business days. Custom or personalized embroidery pieces typically require 7-10 business days for production before being shipped via your selected carrier.
Do you offer international shipping?
Yes, we ship our embroidery collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for home decor items?
We offer a 30-day return window for all standard items in original condition. Please note that custom-embroidered or personalized products are final sale and cannot be returned.
How should I care for my embroidered linens?
To preserve the intricate stitching, we recommend hand washing or using a delicate machine cycle with cold water. Lay flat to dry and iron on the reverse side while slightly damp.
Can I request a custom design for my home?
Absolutely. We love creating bespoke pieces. Please contact our design team via the 'Custom Orders' page to discuss specific patterns, color palettes, or monograms.